Contact
This is an informational translation. The Turkish version is legally binding.
This page contains service-provider identification details and official communication channels pursuant to Article 4 of the Electronic Commerce Law No. 6563 and other applicable legislation.
Company / Service Provider Details
| Field | Value |
|---|---|
| Trade name | TEKNORA PAZARLAMA VE DIŞ TİCARET LİMİTED ŞİRKETİ |
| MERSIS number | Available on request: info@nuki.com.tr |
| Tax office / Tax number | Ataşehir Tax Office / available on request: info@nuki.com.tr |
| Trade registry number | Istanbul Trade Registry Directorate / available on request: info@nuki.com.tr |
| ETBİS registration | Registered in Ministry of Commerce ETBİS system — enquiries: info@nuki.com.tr |
| Registered address | Atatürk Mah. Meriç Cad. Kardelen 3 Sitesi A Blok No: 19A, İç Kapı No: 2, Ataşehir / İstanbul |
| KEP address | Available on request: info@nuki.com.tr |
The information above should be kept current and approved by the authorised company accounting / legal team.
Official Communication Channels
| Channel | Details |
|---|---|
| WhatsApp support | +90 532 202 91 46 |
| Phone | +90 532 202 91 46 |
| info@nuki.com.tr |
Business Hours
| Day | Hours |
|---|---|
| Monday – Friday | 09:00 – 18:00 |
| Saturday, Sunday and public holidays | Closed |
Response Times
- WhatsApp / email (general): Same day or within 24 hours on business days, depending on time of receipt
- Complaints and objections: Within 30 (thirty) days pursuant to the Consumer Protection Law No. 6502 and KVKK Article 13
- Stock availability / compatibility queries: Within 1–3 business days
The response times stated are targets; busy periods, campaign periods and exceptional circumstances defined by applicable legislation may affect these timelines. They are not a service quality commitment.
Legal Notices and Official Applications
Legal notices must be served exclusively via our KEP address or by registered mail (iadeli taahhütlü posta) or notary to the registered address above. Notices addressed to personal communication channels of officials (private phone, personal social media accounts, etc.), third-party platforms, or the general WhatsApp / email line do not constitute legally valid service; no legal claim may be based on notices sent via those channels.
KVKK (Data Protection) Applications
All applications under the Personal Data Protection Law No. 6698:
- In writing: to the registered address above, with an identity-verifying document
- By email: from your registered email address to info@nuki.com.tr
- Via KEP: through our KEP address
Applications will be concluded within a maximum of 30 (thirty) days pursuant to KVKK Article 13. Incomplete applications or those where identity cannot be verified cannot be processed.
Complaints, Notices and Objections
Complaints, notices and objections outside the scope of this page must be submitted in writing only — to info@nuki.com.tr or to our KEP address. Notices submitted via any other channel will not be recorded. Oral statements, social media messages or communications directed to the general customer service line are not accepted as formal applications.
Social Media and Third-Party Platforms
Our social media accounts are managed for public-facing marketing purposes. Responses given to comments and messages on those accounts are for informational purposes only and do not constitute binding commitments on behalf of the seller. For official sales terms, campaigns, comparisons, pricing and conditions, only the information published on nuki.com.tr is authoritative.
Contact with the Manufacturer
The contact details on this page belong solely to the service provider (Teknora Pazarlama Ltd. Şti.).
Non-Binding Notice
This page is informational only. Response times, response content and information standards may be updated by the seller unilaterally. Customers are responsible for checking current information before placing an order.